Following are the policies for our stores:
GENERAL STORE POLICY – All locations
Prescription Grantee – 3 months/one time only
If your prescription is valid within 2 years and adjusted by your Optometrist, we will change your lenses free of charge, 3 months from the purchased date. – One time only.
Lens Gurantee – 1 year/one time only
We will replace your lenses with the same product in the event of a manufacture defect on the coating of your lenses within
1 year of the purchased date, at no charge. Subject to inspection. – One time only.
Progressive Lens Adaption Guarantee – 2 months/one time only
We will allow 2 months from the purchased date for adaptation of progressive lenses. If you are unable to adapt, we will replace your lenses with different lenses at no additional charge, unless an upgrade is made. – One time only.
Frame Guarantee – 1 year
We will replace your frame with an identical frame in the event of a manufacture defect within 1 year of the purchased date. This is subject to frame availability and the manufacturers’ offered warranty. – One time only.
Sunglasses exchange – 1 week/one time only
One week from the purchased date – one time only. Frame and lenses must be in the original condition and in original packaging. Any additional price difference will be paid by the customer. A store credit will be issued if a lesser valued product is chosen. Subject to inspection. No refunds.
No refund or exchange policy on prescription eyewear
All prescription eyewear is custom fit for each individual. Once your eyewear order has been placed, it cannot be cancelled nor refunded.
GRAFIK PLASTIC – Oakridge Centre (BC) (until January 4, 2015)
No returns and no exchanges. When purchasing a pair of Grafik Plastic sunglasses or eyeglasses, get a free 2nd pair of temples. Free temples do not include USB drive. Must purchase both frame and prescription lenses for glasses. Sale at our Oakridge location only.
PRE-BOXING WEEK SALE – All locations (until January 4, 2015)
For eyeglasses, both prescription frame and lenses purchase required, not including coatings. Sunglasses as gifts bought between December 12, 2014 to January 4, 2015 can be exchange (one time only) until January 9, 2015. A store credit will be given if a lesser valued product is chosen. Any difference in price is to be paid by the customer. Frame and lenses must be in the original condition and in original packaging. Not valid on prior purchases and cannot be combined with any other offer(s) or gift cards. Excluding prescription sunglasses, prescription eyeglasses (frame & lenses), contact lenses and accessories. For a limited time on in-stock items only. Some restrictions may apply.
PERFECT PAIR – All locations (until December 31, 2014)
No returns and no exchanges. Buy one pair of prescription eyeglasses with Transitions lenses (with Crizal EC, Forte, Sapphire, or Prevencia coating) and get a free pair of prescription sunglasses of equal or lesser value. Excluding kids eyewear and brands such as: Cartier, Chanel, Dita, Gold & Wood, Ic Berlin, Maui Jim, Maybach, Miu Miu, Moncler, Oakley. Cannot be combined with other sales/in-store promotions, contact lenses, or accessories. Sale is on in-stock items only. Inventory may vary upon location. Some restrictions may apply.
Please note: All policies are subject to change without notice-